Service Factor Improvement Paper

Service Factor Improvement Paper

Service Factor Improvement Paper


Service Factor Improvement

Your team has been hired as consultants to advise the owner of XYZ Hotel.  Your primary objective is to address current areas of opportunity in the service that exist within the company.  You have determined that the first area that needs improvement is the arrival process for the guests.

Develop a 10- to 15-slide Microsoft® PowerPoint® presentation to give to the owner of the hotel regarding how you will improve the arrival process.  You must include a script in the notes section of the slide that gives an exact script of what will be said for each slide during the presentation.

Address the following:

  • Streamline the check-in process to make it more effective.  This may include reducing the average check-in time at the front desk, meeting individual needs of each guest, or providing transportation to and from the airport.
  • The slow new employee orientation process and the non-existent re-training process for current employees.  How can better training help improve the arrival process for guests?
  • What approach to training will you take in order to provide the service while keeping costs low?  What other methods will you use to control costs throughout the hotel?
  • How will improving the arrival process for guests reduce costs?
  • How will efforts to reduce customer complaints help to reduce costs?

Use at least 2 academic references.

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The assignments are to be done in Microsoft Word with Times New Roman 12- point font. Each assignment should use the modified APA 6th edition format. The assignment templates are set up in this modified format. The reference page should be in the APA format for every reference. The word requirement for the assignments are specifically stated in the guidelines of the assignment. The word count is from the first word of the introductory paragraph to the last word of the conclusion paragraph. FYI.


1- There should be a cited reference for each section of a paper as there are conclusion statements in each section (to meet the grading criteria) so the conclusion should be supported by a reference as the assignments are evidence-based research, clinical papers.

2- Word Count- The word count is done from the first word of the introductory paragraph to the last word of the conclusion. The word count must be within the minimum and maximum word limit stated in the assignment instructions. A 10% – point reduction will be made in the total points for the assignment.

Week 1 and 5 assignments should have SIX studies. Week 5 assignment is a compilation of sections from the week 1, 2 & 3 assignments.

Weeks 2 and 3 need to have at least THREE studies in the form of research studies. Please make sure that you look at the instructions for the assignment as well as the grading rubric. I have also provided templates for ALL assignments. It is in your best interest to use these as it will guide you so that you do not make common formatting errors.


Please utilize the resources in the STUDENT SUCCESS CENTER if you have difficulty with APA 6th Edition format, grammar, sentence structure, punctuation or tense structure.


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This is to be used for the assignments for these three weeks (2, 3 & 5) and it is NOT required for Week 1. All assignments will be placed through Turn It In first and then submitted in the drop box on the course shell. No assignments will be accepted as attachments to emails as this is not the university policy.

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